The Fresh Fish Shop is a seafood business with operations in Haywards Heath and London. Supporting the business means understanding the technology its team uses every day and being ready to help when something stops working.
ML Services has worked with The Fresh Fish Shop for several years, providing day-to-day IT support and installations across both sites. The relationship also includes liaising with external suppliers when resolving an issue requires more than work on an individual computer.
The challenge
For a business operating across two locations, an IT problem can involve several different services: the device on the desk, its applications, the local network or the internet connection.
The Fresh Fish Shop needed a support partner who could investigate those problems, help staff with everyday technical questions and work with service providers to move issues towards resolution.
Our approach
ML Services provides practical support shaped around the way the business operates. Our work has covered:
- Day-to-day IT support: troubleshooting computer and user issues as they arise.
- Installations across both sites: helping put the equipment and systems needed by the business in place.
- Connectivity troubleshooting: checking local equipment and working with the broadband provider.
- Supplier liaison: following up technical queries and coordinating the information needed to resolve faults.
- Ongoing advice: helping the business review its connectivity and telephony requirements.
A practical example: restoring connectivity
When the Haywards Heath site experienced an internet connection problem, ML Services investigated the local setup and worked with the telecoms provider on the next steps.
We identified an available spare router, obtained the required configuration information and reconfigured it for the connection. Following that work, we reported that the service appeared to be working again and asked the provider to close the support call.
This is a useful example of the role an IT partner can play: bringing the local checks and supplier information together, then carrying out the work needed to get the business connected.
The result
The Fresh Fish Shop has a long-standing IT contact who supports both locations and can help with issues spanning equipment, applications and connectivity.
That continuity matters. It means the team can return to someone who already knows the business, while installations and day-to-day support form part of the same working relationship.
Sebastian’s five-star review highlights the breadth of that support and the trust built over several years.
What The Fresh Fish Shop says
★★★★★
“We have worked with Marc for several years, and he has supported us across every aspect of our IT. From day-to-day break/fix issues to installations at both of our sites, his knowledge and professionalism have been outstanding. Marc genuinely cares about the success of our business. He goes beyond the basics to make sure our IT not only works but also supports the way we operate and grow. We trust him completely and would recommend him without hesitation.”
Sebastian C
The Fresh Fish Shop
See more reviews from ML Services customers.
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Illustrative stock photograph, not The Fresh Fish Shop’s premises or products. Photo by Tapan Kumar Choudhury on Unsplash.