Kaseya 365

When you choose ML Services for your managed IT support, you’re not just getting a local IT company — you’re getting access to the same enterprise-grade technology platform used by professional IT teams around the world. At the heart of our managed service is Kaseya K365, an industry-leading IT management platform that gives us complete visibility and control of your IT environment.

What Is Kaseya K365?

Kaseya K365 is a comprehensive IT management suite used by managed service providers and IT departments globally. It combines remote monitoring and management, endpoint security, patch management, backup and IT automation into a single integrated platform — giving our team everything we need to manage, protect and support your business IT effectively.

By standardising on Kaseya K365, we’re able to deliver a consistently high standard of service across all our managed clients — with the automation and visibility to catch problems early, respond quickly and keep your systems running at their best.

K365 User — Supporting Your People

Kaseya K365 User focuses on the people in your business. It brings together the tools our helpdesk team uses to support your staff quickly and efficiently — wherever they’re working.

K365 User enables us to:

Connect remotely to any device in seconds to resolve issues without an on-site visit
Manage your Microsoft 365 users, licences and settings from a single dashboard
Provide fast, consistent helpdesk support with full visibility of your IT environment
Automate routine tasks — freeing our team to focus on the issues that matter
Track and report on support activity so you always know what’s been done

K365 Endpoint — Protecting Your Devices

Kaseya K365 Endpoint focuses on the devices across your business, forming the technical backbone of our Endpoint Security service.

K365 Endpoint enables us to:

Monitor every managed device 24/7 for performance issues, security threats and hardware problems
Deploy security patches and software updates automatically and consistently
Manage antivirus and endpoint detection and response (EDR) across your entire device fleet
Enforce security policies to ensure every device meets your required standard
Generate detailed device health and security reports

What This Means for Your Business

The technology we use matters because it directly affects the quality of support you receive. With Kaseya K365 underpinning our managed service, you benefit from:

Faster response times — we can connect to and resolve issues on any device quickly, without waiting for an engineer to travel to site
Fewer surprises — continuous monitoring means we spot and fix problems before they cause downtime
Stronger security — enterprise-grade endpoint protection managed and monitored on your behalf
Better visibility — clear reporting so you always know the state of your IT
Consistent standards — automated patch management and policy enforcement across every device

Enterprise Capability, Local Service

Kaseya K365 is the platform of choice for managed service providers supporting businesses from SMEs to large enterprises. The fact that we use it means you’re getting a genuinely professional, enterprise-grade managed service — not a best-effort approach with basic tools.

Paired with our local presence across West and East Sussex, you get the capability of a large IT provider with the personal service and accountability of a local business that knows your name.

Find Out More

If you’d like to understand more about how our managed IT service works and the technology behind it, we’re happy to walk you through it. Get in touch for a free no-obligation conversation.