Frequently Asked Questions

Got a question about our IT support, cybersecurity or audio visual services? We’ve answered some of the most common questions below. If you can’t find what you’re looking for, get in touch and we’ll be happy to help.

How quickly do you respond to IT support calls?

We aim to respond to all support requests as quickly as possible. For urgent issues we will prioritise your call and aim to have someone working on the problem within the hour. Remote support means we can often resolve issues without needing to visit your premises, getting you back up and running faster.

Do you offer remote support or only on-site?

We offer both! The majority of IT issues can be resolved remotely, which means faster response times and less disruption to your business. Where on-site support is needed — for hardware installations, AV setups or network work — we will visit your premises across Worthing and Sussex.

How much does IT support cost?

Every business is different, so we tailor our pricing to your specific needs and budget. We offer both ad-hoc support (pay as you go) and ongoing support arrangements. Contact us for a free no-obligation consultation and we’ll put together a proposal that works for you.

What areas do you cover?

We are based in Worthing and primarily cover West Sussex and East Sussex. We support businesses across the wider Sussex area including Worthing, Brighton, Chichester, Crawley, Horsham and surrounding towns. Remote support means we can also assist businesses further afield.

Can you support Microsoft 365?

Absolutely! As a Microsoft partner we have extensive experience setting up, migrating and managing Microsoft 365 environments. Whether you need help with Teams, SharePoint, OneDrive, Exchange or licensing — we can help. We can also migrate your existing email and data to Microsoft 365 with minimal disruption.

What is VoIP and do I need it?

VoIP (Voice over Internet Protocol) is a modern phone system that uses your internet connection instead of traditional phone lines. It’s cheaper to run, more flexible and packed with features that traditional phone systems can’t match. With the UK’s analogue phone network being switched off, now is the perfect time to make the move. We supply and install VoIP systems from leading providers including 8×8 and Yealink.

How do I know if my business needs cybersecurity?

Every business that uses a computer, smartphone or internet connection needs cybersecurity. Cyber attacks on small businesses are increasing every year — and the consequences can be devastating. If you don’t have proper antivirus protection, a firewall, email security and a backup plan in place, your business is at risk. Contact us for a free cybersecurity assessment.

What is a Huddly camera?

Huddly make award-winning AI-powered video conferencing cameras designed for meeting rooms. They use artificial intelligence to automatically frame everyone in the room, delivering crystal clear video quality for Microsoft Teams, Zoom and Google Meet calls. As an official Huddly partner, ML Services supplies, installs and supports Huddly cameras across Sussex.

Can you help with video conferencing setup?

Yes! This is one of our specialities. We can assess your meeting room, recommend the right equipment and handle the full installation and configuration. We work with Huddly cameras, Yealink equipment and 8×8 to deliver professional video conferencing setups that work seamlessly with Microsoft Teams and Zoom.

Do you offer contracts or ad-hoc support?

We offer both. Some businesses prefer the flexibility of ad-hoc support — calling us when they need help. Others prefer the peace of mind of an ongoing support arrangement with agreed response times. We’ll work with you to find the right model for your business. Either way there are no pushy sales tactics and no long lock-in contracts.

Still Have a Question?

If you couldn’t find the answer you were looking for, get in touch and we’ll be happy to help.